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Return & Refund Policy

Return & Refund policy

We at MyStateBazar.com believe in enhancing your online shopping experience. Hence, we look forward to extend our extensive support at all times to guarantee quality of products bought at our website.
How to raise a Return?
We offer a 10-day return guarantee on all the products bought on our website. Products should be returned in the original condition.
Returns will be accepted under the following conditions:
  • Wrong Size,
  • Wrong Color,
  • Wrong Quantity,
  • Wrong product delivered
  • Missing Parts/Accessories,
  • Defective,
  • Damaged, Or
  • Significantly different from the description given by the merchant
 
Returns will not be accepted under the following conditions:
  • Used/worn/altered or tampered merchandise
  • Original price tag and packing slip missing
  • Intimation about the return/ cancellation after 3 days of receipt of the order
  • Product damaged due to misuse or overuse
 
Categories not eligible for Return:
  • Consumable products like food and beverages
  • Bath and beauty items, perfumes
  • Bulky items like furniture/paintings/glassware
 
Want to Replace a Product?
Replacement will be accepted if your purchase is covered under buyer protection and the product is in stock with the merchant. In case, the product is out of stock, we will issue you a refund.
Also, if the product delivered is not the same that you had ordered, merchant's consent is required to replace. Please read the Product description carefully and choose the right size and color.
When can I file a return / replacement request?
  • Return/Replace request of the Product(s) to be initiated within 10 days of Delivery.
  • Return Request to be filed with MyStateBazar’s  Customer Support within 3 days of Delivery
 
How do I place return?
 
You are requested to send an email at our customer service email id (customerservice@mystatebazar.com) with the reason of return and photos of the damaged/broken merchandise within 3 days from the date of delivery. We will present your case to seller and get back to you with the resolution
 
Note :It takes between 1 to 3 weeks from the time a request is raised, to the time the product is delivered back to us. Exact time would depend on the nature of the product and your location. Please be assured that we work very hard to ensure that your interests are protected.
Pick up Procedure:
 
How do I pack the product for pick up?
Make sure that the merchandise has not been used/altered/tampered with, as well as is accompanied by its original price tag and packing slip. Do not forget to mention your order number on the box. If your order is approved for pickup, you will receive the packaging instructions, return address and documentation needed, in a separate email from us.
Do I need to pay to the courier company to send product back?
No, if we arrange the pickup of your product, you don't need to pay anything.
If you are using your own courier service to send your product back, you need to bear the courier cost, which will be reimbursed by us in form of MSB points. The courier charges eligible for reimbursement are maximum up to Rs.300.
What do I do if my area does not have a reverse pick up service?
On approval of the return request as filed by you, you will need to send the product back on the return address as mentioned by us in a separate email to you along with the packaging instructions and the documentation needed.
You will also need to bear the cost of the courier. However, we will reimburse you the courier charges maximum up to Rs.300 in the form of MSB Points.
What are the documents I need to attach for the return / replacement process?
  • Mention the Order number on the package along with the Address (as mentioned in the email by us) before handing over the packet to the Pickup executive.
  • The receipt from the courier company must be kept as a proof of handing over the parcel for tracking purposes.
  • MyStateBazar shall not be liable for any incidental defect/damage, like liquid/mishandling etc. by the customer.
  • In case of self return pls share a copy of the courier receipt with us, evidencing the dispatch of the product, addressed to us. In case, you do not get a confirmation from us receipt of the return product, you are advised to track the shipment with the courier service provider to which, you have handed over the product.
 
How do I know that the product has reached you?
You will receive an email from us after 24-48 Hours of Pickup with the Tracking details. You can track the package on courier’s website. You can also track the status of your return request at MyStateBazar.com/trackorder
When will I get the replacement or refund?
  • We initiate the replacement or refund within 2 working days of receiving the product at our center.
  • For Bank Refund, it may take up to 2 weeks, for the amount to get credited in your account, after we have initiated the refund.
  • For MSB points Refund, the amount is immediately transferred to your MyState Bazar account.
  • The refund/replacement may get delayed or declined if the product received by us is not as per your claim or in case of missing Order ID on the package.
  • Time taken to process the Refund may vary depending on the mode of payment. Please refer to the list below:
  • Net banking: 4-5 Business days 
  • Debit card: 7-9 Business days 
  • Credit card: 10 Business days